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Queries

Please rate each query using the scale provided. Make sure that you enter the applicable number in the box provided.

 

Query 1. How evident are the positions, standards, and values of this website? -  

-3     0     +3
Very unclear       Very clear

Query 2. Are these positions, standards, and values set forth sufficiently forcefully? -  

-3     0     +3
Not forcefully enough   Quite sufficiently   Too forcefully

Query 3. How detailed is the information that is presented? -  

0     +3     +6
Not detailed       Very detailed

Query 4. How current is the information that is presented? -  

-3     0     +3
Outdated       Up-to-date

Query 5. How relevant is the information that is presented? -  

-3     0     +3
Very irrelevant       Very relevant

Query 6. How completely is auto quality information covered? -  

-3     0     +3
Very incompletely       Very completely

Query 7. How well does the content of this site serve its mission as set forth in Mission Statement? -  

-3     0     +3
Very poorly       Very well

Query 8.a. How controversial are the contents of this site? -  

0     +3     +6
Not controversial       Stirs debate

Query 8.b. To the extent that this site has controversial contents, how would you characterize such? -  

-3     0     +3
Offensive       Spicy

Query 9. How novel is the information offered? -  

-3     0     +3
Commonplace       Unique

Query 10. How attractive is the overall use of color? -  

-3     0     +3
Very unattractive       Very attractive

Query 11. How sharp are the displays? -  

-3     0     +3
Very fuzzy       Very sharp

Query 12. How easily read are the tables and graphs? -  

-3     0     +3
Very difficultly       Very easily

Query 13. How visually attractive are the screen layouts? -  

-3     0     +3
Very unattractive       Very attractive

Query 14. Where present, how attractive is the screen background? -  

-3     0     +3
Very unattractive       Very attractive

Query 15. How eye catching are the images and title on the homepage? -  

0     +3     +6
Not eye catching       Very eye catching

Query 16. How do you characterize the brightness of the screen? -  

-3     0     +3
Not bright enough   Just right   Too bright

Query 17. How would you describe your control over the order or sequence of information access? -  

-3     0     +3
Poor       Good

Query 18. Do the mini-surveys, comment page, and questionnaires give you an adequate opportunity to express your opinions?

Yes    No 

Query 19. As you surf or search this website, how clear is it to you where in the website you are? -  

-3     0     +3
Very unclear       Very clear

Query 20. How useful are the annotations to the links on the menu pages and at the bottom of each page? -  

0     +3     +6
Not useful       Very useful

Query 21. How quickly may you traverse the site to access information that you seek? -  

-3     0     +3
Very slowly       Very quickly

Query 22. For seeking information, how useful are each of the following pages? 

Home Page -  

0     +3     +6
Not useful       Very useful

Site Layout Page -  

0     +3     +6
Not useful       Very useful

Site Index Page -  

0     +3     +6
Not useful       Very useful

Preface and Overview Page -  

0     +3     +6
Not useful       Very useful

Query 23. For determining site contents, how useful are each of the following pages? 

Home Page -  

0     +3     +6
Not useful       Very useful

Site Layout Page -  

0     +3     +6
Not useful       Very useful

Site Index Page -  

0     +3     +6
Not useful       Very useful

Preface and Overview Page -  

0     +3     +6
Not useful       Very useful

Query 24. What feature of this website are you most satisfied with? -

Query 25. What feature of this website are you least satisfied with? -

Query 26. What feature of this website are you most dissatisfied with? -

Query 27. What feature of this website are you least dissatisfied with? -

Query 28. Overall, how satisfied are you with this site? -  

-3     0     +3
Very dissatisfied   Neither satisfied nor dissatisfied   Very satisfied

Query 29. In the last six months, how many times have you visited this site?

1

2 

3 

4-5 

6-10 

11+ 

Query 30. Your state/province and country of residence are:

State/Province:      Country:

Query 31. Your age is:           Your gender is:      Male       Female

Query 32. Your number of years of education: 

 

Acknowledgments

The queries of this survey are derived from ideas within the following literature:

Alexander, J.E. & Tate, M.A. (1999). Web wisdom: How to evaluate and create information quality on the web. Mahwah, NJ: Lawrence Erlbaum Associates.

Cottrell, J. & Eisenberg, M.B. (1997). Web design for information problem-solving: Maximizing value for users. Computers in Libraries, 17(5), 52-58.

Miller, G.A. (1994). The magical number seven, plus or minus two: Some limits on our capacity for processing information. Psychological Review, 101(2), 343-352.

Wilkinson, G.L., Bennett, L.T., & Oliver, K.M. (1997). Evaluation criteria and iindicators of quality for Internet resources. Educational Technology, May-June, 52-59.

Zhang, P., von Dran, G., Small, R., & Barcellos, S. (1999). Websites that satisfy users: A theoretic framework for web user interface design and evaluation. Proceedings of the 32nd Hawaii Internation Conference on System Sciences.

Zhang, P. & von Dran, G. (2000). Satisfiers and dissatisfiers: A two-factor model for website design and evaluation.. Journal of the American Society of Information Sciences, 50(14), 1253-1268.

Zinsser, W. (1976). On writing well. New York: Harper & Row.

 

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