Bookmarking Auto on Info pagesSupporting Auto on InfoHome or Site Layout or Site Map or Site Index or Quick Jumps or Search Engine Directory or The Mart or The LinksAuto News, Analysis and EditorialToyota Is First and Honda and Hyundai Tie for Second in the 2004 J.D. Power "Initial Quality" Ranking: Complaints Down

 

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Auto on Info  May 2004 Toyota Is First and Honda and Hyundai Tie for Second in the 2004 J.D. Power "Initial Quality" Ranking: Complaints Down Toyota Motor Sales, U.S.A. is the first and American Honda Motor Co. and Hyundai Motor America tie for second in J.D. Power's "initial quality" ranking.1,2 Also, overall the number of complaints by respondents is down.1,2 J.D. Power's "initial quality" survey counts complaints that consumers have with their new vehicles in the first 90 days of ownership and may be the most trivial of all auto-related surveys. The value, if any, that it may have rests in the fact that if a manufacturer's rank plunges and complaints skyrocket, it may signal an inattentiveness to quality in general. On the other hand, its shortcomings are several: 1. Most people own a vehicle for more than 90 days; even owners of GM vehicles hang on to them for more than 3 months. 2. A high 90-day Power rank, by itself, may tell the consumer next to nothing. A manufacturer with such a rank may have specifically targeted those kinks in the manufacturing process that produce complaints in the first 90 days, but may have done nothing to improve reliability over three years or five years or eight years or to improve any other important measure of quality. 3. Individual ranks may be misleading. General Motors Corporation has a 2004 90-day Power score that was fifth best among major auto sellers in North America1,2; however, its 1995-1999 Reliability Percentrank average of .30 is the second worst of all North American sellers for which data are available. Furthermore, among lines, the Cadillac brand has the second best 2004 90-day Power score,1 but its Reliability Percentrank average chart with extrapolation is one of the most dismal of all lines, if not the most dismal. This chart is given below. The North American news media's embrace of the 90-day Power scores may well reflect something of a desperation for good news from the rust belt of North America. Nonetheless, Toyota and Honda's dominance of the 90-day Power ranks helps to buttress - albeit very little or very, very little - the automotive excellence of these manufacturers. This excellence is likely best summed up in the following tables.             To view the AOI's Auto Manufacturer Awards and Honors for each manufacturer, click here. 1"Toyota Remains on Top in Vehicle Quality, but Koreans Make Big Gains," Associated Press, accessible at http://www.detnews.com/2004/autosinsider/0404/28/autos-136648.htm 2"Hyundai Surges in Quality Rankings," Wall Street Journal, April 29, 2004, p. D4

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Graphical Menus: The 2008 Reliability and Durability Updates - The 2007 Reliability and Durability Updates

Reliability-Percentrank and Reliability-Grade Tables and Charts
To view tables of Reliability Percentranks and Reliability Grades by vehicle type, click the applicable type.
Small Cars	Sports Cars, Sporty Cars and Coupes	Family Cars and Large Cars	Upscale and Luxury Cars	SUVs	Minivans	Pickups	Manufacturer Averages	All Autos
To view tables of Reliability Percentranks and Reliability Grades by vehicle line, click the applicable line.
Acura	Audi	BMW	Buick	Cadillac	Chevrolet	Chrysler	Dodge	Eagle
Ford	GMC	Honda	Hyundai	Infiniti	Isuzu	Jaguar	Jeep	Kia
Land Rover	Lexus	Lincoln	Mazda	Mercedes-Benz	Mercury	Mini Cooper	Mitsubishi	Nissan
Oldsmobile	Plymouth	Pontiac	Porsche	Saab	Saturn	Scion	Subaru	Suzuki
Toyota	Volkswagen	Volvo
Beginning with the 2007 updates, the Reliability Grades and Reliability Percentranks of motor vehicle lines and types will appear on the same page. This should quicken comparisons.
To view charts of Reliability Percentrank averages and Percentranks and extrapolations, click the applicable line.
Acura	Audi	BMW	Buick	Cadillac	Chevrolet	Chrysler	Dodge	Eagle
Ford	GMC	Honda	Hyundai	Infiniti	Isuzu	Jaguar	Jeep	Kia1
Land Rover	Lexus	Lincoln	Mazda	Mercedes-Benz	Mercury	Mini Cooper1	Mitsubishi1	Nissan
Oldsmobile	Plymouth	Pontiac	Porsche1	Saab	Saturn	Scion1	Subaru	Suzuki1
Toyota	Volkswagen	Volvo
1Current data are insufficient to warrant charts.
To view tables of the Best and Worst motor vehicle models, click the applicable year.
Best and Worst of 1988	Best and Worst of 1989	Best and Worst of 1990	Best and Worst of 1991	Best and Worst of 1992	Best and Worst of 1993	Best and Worst of 1994	Best and Worst of 1995	Best and Worst of 1996
Best and Worst of 1997	Best and Worst of 1998	Best and Worst of 1999	Best and Worst of 2000	Best and Worst of 2001	Best and Worst of 2002	Best and Worst of 2003	Best and Worst of 2004	Summary
Chart Summary of 2006 Updates	Chart and Table Summary of 2007 Updates	Chart and Table Summary of 2008 Updates
Charts of Gaps
Charts of the Great Gaps	Extrapolations of the Great Gaps
Durability Tables and Charts
Page 1 - Original Durability Page	Page 2 - Results of 2001 Survey	Page 3 - CCC's 15 Most Frequently Stolen	Page 4 - 2001 Summary of Rosters	Page 5 - Top 20 High Mileage	Page 6 - The 2006 Study of Model Year 1998	Page 7 - The 2006 Toyota Age Equivalents for Model Year 1998	Page 8 - The 2006 Honda Age Equivalents for Model Year 1998	Page 9 - The 2007 Dilapidation Rates for Model Years 1998 - 2002
Page 10 - The 2007 Study of Model Year 1999	Page 11 - The 2007 Toyota Age Equivalents for Model Year 1999	Page 12 - The 2007 Honda Age Equivalents for Model Year 1999	Page 13 - 2007 Pickup Durability Updates for Model Years 1998, 1999, 2000 and 2001	Roster of 300,000-Mile Vehicles with Statistical Summary	Mini-Survey No. 52: A Toyota Owner Satisfaction Poll with Enquiries into Toyota Durability

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Auto on Info Standings for Selected Search Phrases on Auto News
	Site Rank in Results for Search Phrase Car Quality News			Site Rank in Results for Search Phrase Auto Quality News			Site Rank in Results for Search Phrase Auto News
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