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Introductory Remarks This page encompasses achievements based on data available and/or computations completed as of May 28, 2007. Below are the awards and honors that each manufacturer has received and that site manager of Auto on Info deems meritorious. With regard to the 2002 J.D. Power and Associates initial quality awards, only first place is deemed meritorious, partly because Toyota so dominated the 2002 awards, but mainly because experience in the first 90 days of a car's life is rather insignificant relative to usual time periods of ownership. With regard to J.D. Power and Associates initial quality surveys for subsequent years, site manager deems the results too trivial to accord an award, although AOI auto news articles will cover significant points that the results suggest. With regard to second place positions from the remaining lists and rosters, a manufacturer must have two or more entries on the list or roster before it is noted as an award or honor. No note is made of a third place position.

Toyota
Auto Durability
	First in AOI's 2001 durability table based on CCC 2000 data
	First in AOI's 2002 durability table based on CCC 2001 data
	First in AOI's 2003 durability table based on CCC 2002 data
	First in AOI's 2004 durability table based on CCC 2003 data
	First in number of entries in AOI's 2002 list of the twenty highest mileage vehicles on AOI's rosters
	First in number of entries in AOI's 2003 list of the twenty highest mileage vehicles on AOI's rosters
	First in number of entries in AOI's 2004 list of the twenty highest mileage vehicles on AOI's rosters
	First in number of entries in AOI's 2005 list of the twenty highest mileage vehicles on AOI's rosters
	First in number of entries in AOI's 2006 list of the twenty highest mileage vehicles on AOI's rosters
	First and only in number of models, but only one such model, in CAA's List of "Top Ten Vehicles" with beginning and ending model years ten or more years older than the survey year, per 2002 results
	Second in the extrapolated number of years (about 20) to when Toyota's 1998 Reliability Score average will sink to General Motors' 1998 Reliability Score average at about 3 years
Auto Reliability
	First in number of Best of 1988
	Tied for first in number of Best of 1989
	First in number of Best of 1990
	First in number of Best of 1991
	First in number of Best of 1992
	First in number of Best of 1993
	First in number of Best of 1994
	First in number of Best of 1995
	First in number of Best of 1996
	First in number of Best of 1997
	First in number of Best of 1998
	First in number of Best of 1999
	First in number of Best of 2000
	First in number of Best of 2001
	First in number of Best of 2002
	First in number of Consumer Reports' 2005 Reliability Quick Picks
	First in number of Consumer Reports' 2006 'Most Reliable'
	First in number of Consumer Reports' 2007 'Most Reliable'
Auto Ownership Satisfaction
	First in total number of top ten positions in CAA's list of "Top Ten Vehicles" by its multifactor ownership satisfaction scores for 2002
	First in total number of top ten positions in CAA's list of "Top Ten Vehicles" by its multifactor ownership satisfaction scores for 2003
	First in accumulative number of Pyramid Awards by CAA
	First in number of Consumer Reports' 2005 Owner Satisfaction Quick Picks
Auto Quality
	First in number of Consumer Reports' 2005 Overall Quick Picks
	Only auto manufacturer in 2005 to both (a) make World's Top 20 Innovative Companies for, in part, pursuit of quality and (b) own a brand name (Toyota) among the World's 20 Most Valuable1
	Highest ranking auto manufacturer in Reputation Institute's 2007 200 Most Respected Companies
Initial Auto Quality
	First in total number of JD Power and Associates 2002 initial quality awards, with Toyota models winning nine of the sixteen categories
Environmental Achievements
	Tied for first in number of motor vehicle models on GreenerCars.com's Greenest Twelve.
	Second in number of motor vehicle models approved for car pool lane use in Arizona under a U.S. federally approved clean-air project.
	Second-lowest in 2007 fleet emission averages, per UCS.
1 The former likely reflects auto quality preeminence primarily within the last decade (1995-2005) and the latter likely reflects auto quality preeminence primarily in the first two decades of the past three decades (1975-1995).

Honda
Auto Durability
	Second in AOI's 2001 durability table based on CCC data
	Second in AOI's 2002 durability table based on CCC data
	Second in AOI's 2003 durability table based on CCC data
	Second in number of entries in AOI's 2005 list of the twenty highest mileage vehicles on AOI's rosters
	Second in number of entries in AOI's 2006 list of the twenty highest mileage vehicles on AOI's rosters
	First in the extrapolated number of years (about 25) to when Honda's 1998 Reliability Score average will sink to General Motors' 1998 Reliability Score average at about 3 years
Auto Reliability
	Second in number of Best of 1988
	Tied for first in number of Best of 1989
	Second in number of Best of 1990
	Second in number of Best of 1991
	Second in number of Best of 1992
	Second in number of Best of 1994
	Second in number of Best of 1995
	Second in number of Best of 1996
	Second in number of Best of 1997
	Second in number of Best of 1998
	Tied for second in number of Best of 1999
	Second in number of Best of 2000
	Tied for second in number of Best of 2001
	Tied for second in number of Best of 2002
	Second in number of Consumer Reports' 2005 Reliability Quick Picks
	Second in number of Consumer Reports' 2006 'Most Reliable'
	Second in number of Consumer Reports' 2007 'Most Reliable'
Auto Ownership Satisfaction
	Second in total number of top ten positions in CAA's list of "Top Ten Vehicles" by its multifactor ownership satisfaction scores for 2002
	Second in total number of top ten positions in CAA's list of "Top Ten Vehicles" by its multifactor ownership satisfaction scores for 2003
	Tied for second in cumulative number of Pyramid Awards by CAA
	Second in number of Consumer Reports' 2005 Owner Satisfaction Quick Picks
Auto Quality
	Second in number of Consumer Reports' 2005 Overall Quick Picks
	Second-highest ranking auto manufacturer in Reputation Institute's 2007 200 Most Respected Companies
Environmental Achievements
	Tied for first in number of motor vehicle models on GreenerCars.com's Greenest Twelve.
	First in number of motor vehicle models approved for car pool lane use in Arizona under a U.S. federally approved clean-air project.
	First (lowest) in 2007 fleet emission averages, per UCS.

 

BMW
Auto Durability
	Tied for second in number of entries in AOI's 2002 list of the twenty highest mileage vehicles on AOI's rosters

 

Volvo
Auto Durability
	Tied for second in number of entries in AOI's 2002 list of the twenty highest mileage vehicles on AOI's rosters

 

Mercedes-Benz
Auto Durability
	Second in number of entries in AOI's 2003 list of the twenty highest mileage vehicles on AOI's rosters
	Second in number of entries in AOI's 2004 list of the twenty highest mileage vehicles on AOI's rosters

 

Nissan
Auto Reliability
	Tied for second in number of Best of 1999
	Tied for second in number of Best of 2001
	Tied for second in number of Best of 2002
Auto Ownership Satisfaction
	Tied for second in cumulative number of Pyramid Awards by CAA

 

Reading Material To gather a glimpse into why Toyota products so dominate indices of automotive quality, the following list of Harvard Business Review articles may be useful: Maccoby, M. (November-December 1997). "Is There a Best Way to Build a Car?" Harvard Business Review, 161-172. Sobek, II, D.K., Liker, J. K., and Ward, A.C. (July-August 1998). "Another Look at How Toyota Integrates Product Development." Harvard Business Review, 36-49. Spear, S. and Brown, H.K. (September-October 1999). "Decoding the DNA of the Toyota Production System." Harvard Business Review, 97-106. The first article is a book review of two books on two GM plants - one a joint venture with Isuzu; however, most of the print is accorded the Toyota system under the section "Success Stories." In this section, the Honda system and philosophy is discussed as well. Also of interest is the section entitled "The Benefits of Front-Loaded Development" on pages 72 and 73 of the February 2001 issue of the Harvard Business Review. Additionally, worth skimming are: Besser, T. L. (May 1995). "Rewards and Organizational Goal Achievement: A Case Study of Toyota Motor Corporation in Kentucky." Journal of Management Studies, 383-399. Langfield-Smith, K. and Greenwood, M. R. (May 1998). "Developing Co-operative Buyer-Supplier Relationships: A Case Study of Toyota." Journal of Management Studies, 331-353.

Links to Amazon.com: Auto Quality Management Lit
The Toyota Way: 14 Management Principles From The World's Greatest Manufacturer  December 17, 2003	Toyota Production System: An Integrated Approach to Just-In-Time	Decoding the DNA of the Toyota Production System (This is an article from the Harvard Business Review.)	Toyota Production System: Beyond Large-Scale Production	The Machine That Changed the World: The Story of Lean Production	A Study of the Toyota Production System from an Industrial Engineering Viewpoint	Team Toyota: Transplanting the Toyota Culture to the Camry Plant in Kentucky

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